Important Notice

We have received numerous complaints from people who have purchased goods from Hair Removal sites that look very similar to So-Smooth.co.uk. We want you to know that these sites have NO CONNECTION to So-Smooth.co.uk.

If you have purchased goods from one of these sites and have not received your order please contact your local TRADING STANDARDS DEPARTMENT.

When buying goods online please check the following;

    * Have they a contact number where you can speak to someone during office hours?
    * Have they got a Data Protection Registration Number? If not can they ensure that your details are kept safely and securely?

------------------------------------------------------------------------------------------------------------------------------------------------------

DELIVERY

UK Customers

We offer a free delivery service (2-3days) for all orders in the UK. 

Next Day Express Delivery:

£6.95 Delivery guaranteed next working day on all orders placed by 2pm.

If you require a Saturday morning delivery please select this option at checkout. There is a charge of £12.50 for this service.

EU Customers

£13.95 Delivery (3-6 Working Days)

Rest of World

£35.00 Delivery (5-8 Working Days)

PRIVACY & SECURITY

Q. Are my details secure?

A. Yes, we are committed to protecting your privacy. We only use information that we collect about you lawfully in accordance with the Data Protection Act 1998. (Our Registration Ref: PZ1096577). We do not sell, rent or pass on any of your details to other parties.

Our payment system is powered by Protx who have achieved the highest level of compliance under the Payment Card Industry Data Security Standard (PCI). Protx provides cutting edge security and fraud prevention for you peace of mind. Sensitive information is encrypted in transit using the Secure Sockets Layer (SSL) protocol, using the highest commercially available encryption key length of 128-bits provided by VeriSign.

PAYMENT

Q. What payment methods are accepted?

A. We accept all major credit and debit cards - Visa, Visa Electron, Mastercard, Maestro, Solo. We also accept Paypal Express Checkout and Google Checkout.

If you would rather pay by bank transfer please email us for details at bacs@so-smooth.co.uk

RETURNS

Q. What happens if the item I receive is faulty?

A. All electrical goods are covered by a minimum 1 year manufacturers guarantee. You can contact us to arrange a replacement Unit.

Q. What happens if I change my mind?

We have a  14 day no quibbles returns policy. The goods must be returned to us in the condition that they were recieved. IMPORTANT all our goods if opened or used are Non-Returnable for reasons of health and hygiene.

Please email us at returns@so-smooth.co.uk. You will be emailed instructions on returning your item.

Refunds will only be processed once the original item has been returned to us. Refunds will be minus our postage costs unless the item is faulty.

Should you have any further queries please email us at; customerservice@so-smooth.co.uk  Or call us on Free Phone: 0800 622 65 69